Meet Our Customer Care Team

We have a relentless desire to deliver the highest level of detail, and our award-winning customer service team live this ethos every day.
Come meet our dedicated team.

It is not about what we do but what we can do for you.

 

Contact Centre of Excellence

At MERLYN we promise we will always be there for you at any stage of your journey with us. We have a genuine commitment to service and to finding a solution for you which is why MERLYN’s customer service team are double award winning. Our specialised team’s philosophy is to make everything easy for you and we will respond immediately to any request you might have. We strive everyday to make excellence a habit.

 

98% of calls are answered by our internal team within 30 seconds

 

We have 19 dedicated staff in our in-house customer care centre in MERLYN Headquarters in Kilkenny, which consists of a specialised technical team, sales team and bespoke team who will look after any request that you might have. Each of our team members are hired with the expectation of working in the best interest of our customers. Everyone is given the tools to make the correct decisions which is why we continuously train and motivate our team.

 

The MERLYN Customer Care Team
Meet the MERLYN Customer Care Team

 

Awards 

MERLYN has been awarded the coveted accolades of Contact Centre of the Year – Small, in the Irish Customer Contact & Shared Services Awards for two years in a row –  winners in 2016 / 2017. The judges selected MERLYN as they applauded our hunger for advancement, our customer centric mindset and the role of its people in delivering on everything we promise. They praised MERLYN for our continued journey in relentlessly pursuing operational and service excellence.

Read more about our Customer Service awards here 

 

MERLYN Customer Service Awards
MERLYN’s Customer Service Awards

 

 

Choice

There are lots of way to contact MERLYN if you have any questions or need any assistance. We promise to give you a personalised solution to your query. We are here to help!

 

Call UK FREEPHONE:  0808 101 1429

Call Ireland:  056 779 1555

WhatsApp:  00353 86 010002

Email:  sales@merlyn.ie

or try our new web chat service online now

 

MERLYN’s New Web Chat Service – we are online & ready to chat

 

Customer Care In Action

Step Into Our World and see the award winning MERLYN customer care team in action.

 

Meet the Team 

Put a name to the face and meet some of the MERLYN Customer Care Team…

 

MERLYN's Technical Advisor Andrew Fitzpatrick
Andrew Fitzpatrick – Technical Team
Sinead Fitzpatrick – Customer Service Team
The MERLYN Team are stars and we have the wall to prove it ⭐
Seamus Doyle – Customer Service Supervisor
Eamon O’Toole & Lorraine Walsh – Bespoke Team
Patricia Dermody – Customer Service
Hazel O’Neill – Customer Service
Alan Maher – Technical Team
Seamus Doyle – Customer Service Supervisor and Kathy Egan – Customer Service Manager working together to ensure only the best service at all times

 

Team Work Makes the Dream Work

#StepIntoOurWorld