After Sales Support

What is the best way to clean my Merlyn product?

  • It is important to clean your glass after every use – wipe down with a soft cloth.
  • Install the enclosure in a well-ventilated area.
  • Do not allow limescale to build up in hard water areas.
  • Ensure that any residual water on the glass is removed after every use.
  • Clean the glass regularly using soapy water.
  • DO NOT use abrasive products on any surfaces.
Always read the instructions on the packaging, chrome is vulnerable to acid attack and some strong household cleaners including strong disinfectants, denture cleaners, hair dyes, wine making chemicals and photographic chemicals may contain acid. These materials may have a varying effect on the surface from black spots/streaks (which cannot be removed) to pitting the surface. Contact with these materials should be avoided. For more information on Mershield Stay Clear glass protection and its maintenance please click here.

How long is the Merlyn Lifetime Guarantee?

To show our utmost confidence in the quality of our products Merlyn Showering offer a Lifetime Guarantee across our all ranges unless otherwise stated *. The Merlyn Lifetime Guarantee is subject to registration within 28 days of purchase and the issuing of a Guarantee number which you need to keep – please register here. (If you do not have an email address then please post in a copy of your proof of purchase with your personal details and customer service will register it for you – please find address here) *All products carry a lifetime guarantee (with the exception of our Tray ranges, Truestone, MStone and Level25)

How can I obtain Spare Parts?

There are a number of ways to purchase Spare Parts for your Merlyn product. You can purchase Spare Parts online for the current range of Merlyn products by visiting our Spare Parts section, click here. For discontinued ranges from Merlyn, you can order the spare parts by calling our dedicated team who would be happy to help identify and source the spare part you need for your enclosure. From within the UK - Freephone 0808 101 1429 From within Ireland - 056 779 1555 Or simply email: If claiming under Guarantee please quote your Guarantee Registration number.

Where can I buy Merlyn Products?

Currently Merlyn products are available across all of Ireland, United Kingdom and France. To find your nearest displaying showroom in UK/Ireland please click here. For inquiries about France or other countries please email for more information or contact us.