FAQ

Before you get started

Before you install your new Merlyn Shower please ensure to read through the product information section of our brochure.

This includes information on:

  • Information and Maintenance
  • Cleaning
  • Extension profiles
  • Waste positions for trays
  • CE & EN Information
  • Packaging Information

Click here to view the Product Information section.

What is the best way to clean my Merlyn product?

  • It is important to clean your glass after every use – wipe down with a soft cloth.
  • Install the enclosure in a well-ventilated area.
  • Do not allow limescale to build up in hard water areas.
  • Ensure that any residual water on the glass is removed after every use.
  • Clean the glass regularly using soapy water.
  • DO NOT use abrasive products on any surfaces.

Always read the instructions on the packaging, chrome is vulnerable to acid attack and some strong household cleaners including strong disinfectants, denture cleaners, hair dyes, wine making chemicals and photographic chemicals may contain acid. These materials may have a varying effect on the surface from black spots/streaks (which cannot be removed) to pitting the surface. Contact with these materials should be avoided.

For more information on Mershield Stay Clear glass protection and its maintenance please click here.

Do you offer any accessories within the Merlyn product range?

Under each product you will see an “Options” tab which shows which accessories are available. Examples of accessories we offer are; low level trays, towel rails and seats.

Troubleshooting

We have produced a series of troubleshooting guides to assist with the installation of our shower enclosures. You will find them on the last page of all Merlyn Showering Fitting instructions. Please click here for list of fitting instructions to  find your particular Shower enclosure.

Do Merlyn offer a low level tray?

Yes – Merlyn offer a number of different styles, colours, textures and size options of low level trays. A trays will complement you Merlyn shower enclosure completely. Choose from ultra-slim height or fitted fush with your floor for that wetroom finish, without the costly wetroom installation. Wastes are discreetly integrated to ensure maximum aesthetic appeal.

 

Level 25:

For the ultimate in minimalist chic this tray is sleek and ultra slim creating a modern and contemporary feel for any bathroom. At only 25mm high this tray can be fitted flush to the floor encompassing all the benefits of a wetroom floor and accessibility but without the costly wetroom installation. The discreet integrated waste cover ensures it is aesthetically pleasing to the eye but highly functional.

  • Ultra-slim 25mm low level tray
  • Sleek minimalist design
  • Discreet integrated waste cover
  • Can be fitted on or level with floor
  • Comes with 90mm fast flow waste
  • Shower tray 25 year guarantee

 

Truestone:

These beautifully handcrafted ultra-low slate trays are elegant in appearance and luxurious to touch. With three finishes to choose from (White, Slate Black and Fossil Grey) these trays will bring an element of natural beauty and a truly designer finish to your bathroom.

  • Ultra Slim only 30mm in height
  • Handcrafted from high grade stone resin
  • 3 Colour options: White, Slate Black & Fossil Grey
  • Integrated discreet waste
  • Can be fitted on or level with the floor
  • Comes with 90mm Fast Flow Waste

 

MStone:

The MStone double skin stone resin tray is sleek and sophisticated in design. A highly engineered polymer composite tray utilising twin acrylic capped mouldings to sandwich a layer of stone resin into a uniform structure, thus providing a high degree of rigidity and strength combined with a relatively low weight. MStone trays are ideal for ‘low level’ installation.

  • Double Skinned for added rigidity
  • 45mm high to achieve minimalist design
  • 130mm high including tray panel set
  • ABS Capped acrylic sheets which has antibacterial properties
  • Comes with 90mm fast flow waste
  • More than 30 sizes available
  • Available as low level or with riser kits for easy installation
  • Shower tray lifetime guarantee -This guarantee covers manufacturing defects only.

How can I obtain Spare Parts?

There are a number of ways to purchase Spare Parts for your Merlyn product.

You can purchase Spare Parts online for the current range of Merlyn products by visiting our Spare Parts section, click here.

For discontinued ranges from Merlyn, you can order the spare parts by calling our dedicated team who would be happy to help identify and source the spare part you need for your enclosure.

From within the UK – Freephone 0808 101 1429

From within Ireland – 056 779 1555

Or simply email: technical@merlyn.ie

If claiming under Guarantee please quote your Guarantee Registration number.

How long is the Merlyn Lifetime Guarantee?

To show our utmost confidence in the quality of our products Merlyn Showering offer a Lifetime Guarantee across our all ranges unless otherwise stated *.
The Merlyn Lifetime Guarantee is subject to registration within 28 days of purchase and the issuing of a Guarantee number which you need to keep – please register here.

(If you do not have an email address then please post in a copy of your proof of purchase with your personal details and customer service will register it for you – please find address here)

*All products carry a lifetime guarantee (with the exception of our Tray ranges, Truestone, MStone and Level25)

Where can I buy Merlyn Products?

Currently Merlyn products are available across all of Ireland, United Kingdom and France. To find your nearest displaying showroom in UK/Ireland please click here.

For inquiries about France or other countries please email info@merlyn.ie for more information or contact us.