Nov 18, 2019, News

Highly Commended in CCMA Awards

Our customer care team have done it again

Against extremely strong competition our customer care team came highly commended for Contact Centre of the Year – Small in the Irish Customer Contact and Shared Services Awards held at the Clayton Hotel, Dublin on Saturday, November 16th.

The MERLYN Customer Care Team win Highly Commended in the CCMA Awards


This is the fourth year our customer care team has been shortlisted by the CCMA judges which is a great testament to our team who work everyday to make excellence a habit. Headed up by Kathy Egan Customer Service Manager, the team were praised for their continued journey in relentlessly pursuing operational and service excellence.



The judges applauded our hunger for advancement, our customer centric mindset and the role of our people in delivering on everything we promise to customers. Calling MERLYN a progressive, innovative and pioneering company who have raised the bar for contact centre excellence within this category.

Olivia Brennan, James Power and Lorraine Walsh at the CCMA Awards


Organisers of the CMMA Awards say, “These prestigious industry awards celebrate the high standards and service excellence within the Irish Customer Contact and Shared Services sector. These awards recognise and honour the companies and people who focus on being the best. MERLYN have implemented many changes over the last 12 months to improve their customer experience, people are clearly put at the top of this business with its high performance and vibrant culture.”

Patricia Dermody, Seamus Doyle and Olivia Brennan at the CCMA Awards


At the heart of our company is one simple ethos “to deliver on everything we promise to our customers” and with our vibrant customer focused culture, our Highly Commended Award demonstrates our excellent end to end customer service provision. Well done team!

Ronan Devine, James Power, Reuben Holden, Lee Kinsella and Seamus Doyle at the CCMA Awards
Emma Wall, Rhonda Laflin, Olivia Brennan and Patricia Dermody at the CCMA Awards
Kathy Egan (Customer Service Manager) and Seamus Doyle (Customer Service Supervisor) at the CCMA Awards