Nov 12, 2019, News

MERLYN Shortlisted in the CCMA Awards

We are delighted to be shortlisted in the CCMA Irish Customer Contact and Shared Services Awards 2019 with our team being nominated in two categories.

We are delighted to be shortlisted in the CCMA Irish Customer Contact and Shared Services Awards 2019; nominated in two categories competing for the coveted titles of Contact Centre of the Year – Small and Industry Professional of the Year– Customer Service Advisor category for customer service representative Emma Wall.

 

We won the Best Contact Centre of the Year – Small, 2016 and 2017 plus we were highly commended in 2018. So we are hoping our passion for customer care and our customer service skills leads us to success again this year.

 

The MERLYN Customer Care Team
The MERLYN Customer Care Team

 

These prestigious industry awards celebrate the high standards and service excellence within the Irish Customer Contact & Shared Services sector. The awards recognise and honour the companies and people who focus on being the best.

Across 17 categories, many leading Irish and International customer service organisations have shown that they are at the forefront in supporting their customers through a range of channels including on-line and social media.

 

The gala awards ceremony will take place on Saturday, 16th November in the Clayton Hotel, Burlington Road, Dublin 4. Musical entertainment will be by The Prickly Pears.

 

Congratulations to all who have participated and best of luck to those short-listed!

 

For a full list of all nominees please click here