Nov 13, 2017, News

Merlyn Wins Second Year In A Row!

Merlyn Showering have won the coveted title of Contact Centre of the Year - Small 2017 for the second year in a row in the Irish Customer Contact and Shared Services Awards.

Against extremely strong competition Merlyn Showering’s customer service team won a coveted accolade at the 2017 Irish Customer Contact and Shared Services Awards held at the Clayton Hotel, Dublin on Saturday 11th November.

Merlyn Showering won Contact Centre of the Year – Small… for the second year running! The winning team, headed up by Kathy Egan Customer Service Manager, were praised for their continued journey in relentlessly pursuing operational and service excellence.

In announcing Merlyn as the unanimous winner of this award, the judges applauded their hunger for advancement, their customer centric mindset and the role of its people in delivering on everything they promise to customers. A progressive, innovative and pioneering company who have raised the bar for contact centre excellence within this category.

Organisers of the CMMA Awards say, “These prestigious industry awards celebrate the high standards and service excellence within the Irish Customer Contact and Shared Services sector. These awards recognise and honour the companies and people who focus on being the best. Merlyn have implemented many changes over the last 12 months to improve their customer experience. These include the ability to order spare parts online, an enhanced B2B portal and a WhatsApp solution. People are clearly put at the top of this business with its high performance and vibrant culture.”

At the heart of our company is one simple ethos “To deliver on everything we promise to our customers” and with our vibrant customer focused culture, Merlyn’s win demonstrates our excellent end to end customer service provision. Well done team!!


Take a look at our fantastic team in action…


A few pictures from the fantastic 2017 Irish Customer Contact and Shared Services Awards