After Sales Support

How long does my guarantee last?

To show our utmost confidence in the quality of our products we offer the MERLYN Guarantee. To avail of the guarantee please register your product within 28 days of purchase and you will be issued of a Guarantee number which you need to keep – register for your Guarantee online here. Note: If you do not have an email address then please post in a copy of your proof of purchase with your personal details and our customer care team will register your product for you. Send to MERLYN, Unit 8 Purcellsinch Industrial Estate, Old Dublin Road, Kilkenny, R95 HP71, Ireland.   *Please check your product on information on the length of the Guarantee

How can I obtain spare parts?

There are a number of ways to purchase spare parts for our products.
  1. Purchase spare parts online for by visiting our spare parts section.
  2. Call our dedicated team who would be happy to help identify and source the spare part you need for your product.
From within the UK - Freephone 0808 101 1429
From within Ireland - 056 779 1555
  • We will need to know the model of the shower enclosure to supply the correct parts.
  • If claiming under a Guarantee please quote your Guarantee Registration number.
  • Still unsure? - Send images of the full product, including the handle and any of the badges or markings on the glass, waste cover to technical@merlyn.ie or WhatsApp 00353 8601 00002.

Where can I buy MERLYN Products?

Currently our products are available across all of Ireland, United Kingdom and France. To find your nearest displaying showroom in UK/Ireland please click here. For inquiries about France or other countries please email info@merlyn.ie for more information or contact us. For bespoke inquiries please email bespoke@merlyn.ie or contact us


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